Despite the challenges in their workplace, nurses love what they do. Many would agree that there is a tangible satisfaction in helping others achieve goals, meeting people and, ultimately, helping and comforting patients and their families. There are huge rewards for nurses but also huge obstacles they must face. One apparent obstacle is communication with patients and giving them the time to communicate. Listening, gathering information, dealing with difficult questions and articulating empathy are all skills that, practised successfully, improve the health and wellbeing of patients and give nurses a greater influence in their care. To address these obstacles, Deakin contracted Lifebuoy Video to produce these role plays with The School of Nursing and Midwifery at Deakin University in Geelong, filming scripted scenario’s that examine the good, and bad, communication between a nurse and patient.