Cancer support groups provide an opportunity for people affected by cancer to meet for discussions in an emotionally supportive environment. But when emotionally charged, vulnerable or very ill people connect, there’s always the potential for situations to get out of control from the group leader or facilitator. To help improve communication within cancer support groups, Cancer Council Victoria invited Lifebuoy Video to produce a collection of role plays with professional actors. In these short video scenes, we see people play out things like welcoming new members, how to address the group when a member dies, using humour to break the ice and dealing with an angry member. In this scenario, we examine what should happen when a controversial topic is brought up.